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Customer Reviews
Rating Snapshot (11575 reviews)
(10066)
(984)
(271)
(112)
(142)
Overall Customer Rating: 4.8 out of 5
11128 out of 11575 (96%) would recommend us to their friends.
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  Broken charger,   By Jason J., Alice, TX

So the package made it to my house in about a week which isn't bad at all. But once it got there and I opened the box it comes in a nice plastic case like a gun case and i opened the case to find the charger is smashed up... so that means some dumbass guy working in the wearhouse smashed the charger and placed it in the case... we called customer service which was helpful and said they will ship out a new charger... the baton itself works well and looks badass. But seems like they need to do some firing and replace some ppl...

Would you recommend this company to a friend? No


  self defense ,   By John C., Salem, OR

Any self defense tool should be capable of being drawn out and used in a fraction of a second. They should a safety and a trigger that is extremely easy to find and feel; and pull out of a clip on case. The stun baton/flashlight should have a power switch in the back, The shocker button should be a bump, so it is easily felt, and easily pressed with the thumb without taking the hand off of the handle. The flashlight button should not be near the shocker button. When my safety is on the line; I want superior quality design, construction and materials used in a self defense tool.

Would you recommend this company to a friend? Yes


  First purchase,   By Wesley A., Austin, TX

I ordered two items. One item was as expected and seemed to be just what I wanted. The second item, a clock, was disappointing. The back didn't seem to be very secure and the clock works were broken right out of the box.

Would you recommend this company to a friend? Yes


  Review on stun gun,   By carolyn w., Clintonville, WI

I had one that I always carried before, but it would no longer carry a charge. Got this as a replacement. I love it, it is compact and conceals nicely. I am much more comfortable carrying this then my hand gun.

Would you recommend this company to a friend? Yes


  sabre Panic Alarm,   By robert h., Seattle, WA

Fine for personal use of a small home. Loud at point of source but sound doesn't carry much distance around corners or through doors.

Would you recommend this company to a friend? Yes


  Satisfied customer,   By Feneishe T., Breaux Bridge, LA

Would you recommend this company to a friend? Yes


  poor QA,   By Russell H., West Orange, NJ

contents in package were not wrapped, and seemingly just tossed into the box; very poor!

Would you recommend this company to a friend? Yes


  My first purchase was ordered on line. ,   By LISA B., WHITEFORD, MD

None

Would you recommend this company to a friend? Yes


  Shipping,   By Sharilyn D., Decatur, GA

The product was good. However the shipping and delivery time was poor for a company to be within the same metropolitan area of the customer.

Would you recommend this company to a friend? Yes


  By vicente l., lake como, NJ

Would you recommend this company to a friend? Yes


  Misinformation,   By Lee K., woodland, CA

It was stated that the item needed AAA batteries, but it requires AA instead. Waste of money.

Would you recommend this company to a friend? Yes


  Not happy,   By Mary W., Long Beach, CA

The instructions that came with the camera showed how to insert the SD card. There was an Adapter, but no SD card. I was sent out another Adapter, but once again no card. Then I received an email stating the mfr. sends out the camera with the card already installed. I plugged in the camera, tried to record and nothing shows up. Now I see there's a 30% Restocking Fee, that's not right since it never worked, the instructions were incorrect, etc

Would you recommend this company to a friend? Yes


  Did not work for me,   By marie p., 137 Cruikshank Road, PA

I bought the security driveway alarm and everything sets it off. My mistake and I am having a professional install one for me.

Would you recommend this company to a friend? Yes


  By Clifford B., Knoxville, TN

Would you recommend this company to a friend? Yes


  BEST FOR SURE!,   By John A., Willows, CA

You guys are the best in the market hands down! But! I was disappointed this time when half my order was not in the package I received, and the missing items were highlighted on the packing list and indicated as "shipped separate". It took another week to receive these items. I should have been made aware at the time of the order that these items would have a delayed delivery time. I hope you can come up with a way to make this happen at time of order!

Would you recommend this company to a friend? Yes


  Slow shipping ,   By Julian K., Wappingers falls , NY

Very very slow shipping for the price.

Would you recommend this company to a friend? Yes


  Still am waiting for half my order,   By Eileen M., Manalapan, NJ

When will rest of my order arrive?

Would you recommend this company to a friend? Yes


  By David D., Coeur d Alene, ID

Would you recommend this company to a friend? No


  By Tracy A., Westwego , LA

Took to long to get here

Would you recommend this company to a friend? Yes


  Not sure,   By William B., Butler, PA

I ordered and received three door wedge alarms. Called you because only two work. Have not heard back from you about replacing the one and shipping it back to you. Not good.

Would you recommend this company to a friend? Yes


  Stun Gun,   By cameron w., Indiana, PA

It seemed like it took several days to ship the order.

Would you recommend this company to a friend? Yes


  Gun case,   By Laura means A., Harlingen, TX

Product did not meet my expectations! Returning item. Laura means anderson 1925 treasure oaks Harlingen , tx. 78550 956-492-7070

Would you recommend this company to a friend? No


  Service was typical of a small business,   By Rob M., Highland Village, TX

People were friendly, shipping was fast. Informreation received pre-sale was not accurate. I was told there was only 1 camera with night vision. That may be true for Velpro and for the home security store but after more research... after buying the product i discovered there are tons of cameras with better night vision.

Would you recommend this company to a friend? No


  Not as Advertised! Need disclaimer,   By pamela s., fort mill, SC

The item advertised was not clear. It does not state that you have to literally touch someone with this for it to work. This should be made clear. I would not recommend this product and I regret purchasing it.

Would you recommend this company to a friend? No


  Delivery took too long,   By Shannon I., Overland Park , KS

I did like the pieces that I purchased but it took way too long for us to receive them !!! I wish you had a better delivery offer !!!

Would you recommend this company to a friend? Yes


  Phone charger camera,   By John H., Waterville, MN

Adding a business card, to the purchase, to instruct me to going to a site on line, to down load set up instructions, is just not right.

Would you recommend this company to a friend? No


  Order Mix up,   By Kathy M., Galena, OH

I am not ready to comment on my service yet as I was sent a used item that could not be installed. I sent an email as soon as I got the item, no response, called a couple days later, left message, no response, third call I got someone in customer service. She handled my complaint about receiving a used unit. Still wating on my new unit.

Would you recommend this company to a friend? Yes


  Barbasol Can w/ hidden compartment,   By Michael L., Cincinnati, OH

I ordered a Barbasol shaving cream can with secret compartment. The service was good, it was shipped in a timely manner and arrived quickly. The only problem is the glue that was used to attach the bottom of the can to the lid on the secret compartment did not hold, so I couldn't access the compartment. I had to get some crazy glue and reattach the bottom if the can to the compartment lid in order to access the compartment. Fortunately that solved the problem.

Would you recommend this company to a friend? Yes


  By Patrick M., Seaford, DE

Too long a time for shipping!

Would you recommend this company to a friend? Yes


  lost my order,   By Robert A., La Mesa, CA

I am giving you a 3- instead of a 1 because when I called you fixed the issue. It was just a month late and caused me problems for Christmas.

Would you recommend this company to a friend? No


  hand held zap stopped working after using 3 times.,   By Jamie T., Woodland Park, CO

Not happy about it stopping working after 3 zaps. brother bought a long black zap 4 me 4 Christmas. It stopped working too.

Would you recommend this company to a friend? Yes


  i did not receive all merchandise ordered,   By Michael B., Belwood, IL

a second box with sku# ns-21-pk pink 21' batonnever arrived

Would you recommend this company to a friend? Yes


  Product arrived as advertised,   By Ross W., Denton, NC

Good product. A little slow on delivery.

Would you recommend this company to a friend? Yes


  By Tonya M., Chapel Hill, NC

Would you recommend this company to a friend? Yes


  Double dipped me on shipping charges,   By MB I., Mason, TX

I ordered two of the devices and they came to me in two different packages. I was charged shipping on both, and feel that was unfair.

Would you recommend this company to a friend? Yes


  the product that i purchase are not working ,   By dimitri j., athens, GA

very very BAD equipment (2) of them

Would you recommend this company to a friend? No


  Defective product,   By Paul H., Worcester, MA

I purchased this cordless electric Ceiling/Wall Light with Remote. SKU#K1067 No wiring needed. I installed it on the ceiling. Worked OK for (2) weeks. I am now returning it for a replacement because it does not light up & remote doesn't work. Very disappointed with this product.

Would you recommend this company to a friend? No


  By Lee K., Meridian, ID

The products were delivered timely. It would have been nice if the battery charger had worked and if they sold additional batteries that were the right size.

Would you recommend this company to a friend? Yes


  Slow shipping,   By DUSTIN B., SAN FRANCISCO, CA

Took 2 weeks to receive wifi camera.

Would you recommend this company to a friend? No


  By Ida M., Toledo, OH

Product arrived in a reasonable time, however, it wasn't exactly what I expected so it caused issues in putting it to use. It's way to loud. There was no one to talk to at your company about the product, before purchase. Will probably throw product away because its so annoying.

Would you recommend this company to a friend? Yes


  By Barry W., Greer, SC

Would you recommend this company to a friend? Yes


  Very poor quality item.,   By David B., Los Angeles, CA

This is not the first time this has happened. Most items such as pepper spray are good quality but these door jammers (I bought two) are junk. Had the same problem with "military grade" laser pointer & when I summiteed a review I was surprised to read that I highly recommend it. I called & got a bunch of double talk. Unbelievable.

Would you recommend this company to a friend? No


  Average effectiveness,   By Alex A., Carmichael, CA

The stun gun had scratches on body and lens upon arrival. I asked if there was a possibility that the item was used. I was told that the item was brand new and asked if I wanted a replacement. No One was sorry or surprised that the product quality was inadequate. Replacing it meant getting a similar one in return which did not address the product issues. I Ended up just keeping it.

Would you recommend this company to a friend? Yes


  Light,   By Penny C., Pearl, MS

Only the taser works and not the LED light other than that everything was fine

Would you recommend this company to a friend? No


  USB Camera will not show on my on my computer,   By Antwon V., Temple Hills, MD

Would you recommend this company to a friend? Yes


  USB Camera will not show on my on my computer,   By Antwon V., Temple Hills, MD

Would you recommend this company to a friend? Yes


  SPY DIGITAL ALARM CLOCK DVR FAIL,   By TERRY B., HENDERSON, CO

Would you recommend this company to a friend? No


  Pen Camera,   By Theresa P., Oviedo, FL

I try to do a reply with their link and they say that it is invalid. No way to reach them but to leave a message. Called for help and did not get a reply.

Would you recommend this company to a friend? Yes


  Shipping time,   By Scott A., Lincoln, NE

I think when you are going to have to ship from outside the US, you should notify the purchaser with the tracking number ASAP.

Would you recommend this company to a friend? Yes


  Awesome! except you forget an item :/,   By Garrett H., Elk River, MN

Awesome service, website easy to navigate. Quick easy checkout and shipping process. However, there was one item missing from my order. It was the survival manual that came with the survival set. Called customer service - very friendly and got it squared away no problem!

Would you recommend this company to a friend? Yes


  By Adam H., Albert Lea, MN

Would you recommend this company to a friend? Yes


  By Phillip T., McComb, MS

Would you recommend this company to a friend? Yes


  By Lesa W., Spanish Fork, UT

I bought an alarm that had a weird voice alert instead of a bell or chime. I called to see if there was a way to change it an was told I needed to purchase an additional piece to attach to the one I had. It cost $15.00 with a $12.00 shipping charge!!!!! AN IT TOOK A WEEK TO GET HERE!

Would you recommend this company to a friend? No


  absurd inflexible restocking fees.,   By Arne B., Seattle, WA

While the return was handled fast and efficient I should not have to pay a 30% restock fee on a product that I could not get to work. I should not have to spend hours with tech support to get a simple camera to work. A restock fee should be at least determined on a case by case basis. Will not purchase from this store again.

Would you recommend this company to a friend? No


  By Eric R., Leawood, KS

Customer service was fine, but after informing them I was in satisfied with the product and wanted to return it, I was told a 30% restocking fee would be charged. Disappointed at best.

Would you recommend this company to a friend? No


  By Daniel A., Muskegon, MI

Would you recommend this company to a friend? No


  By Ishmael R., la crosse, WI

Would you recommend this company to a friend? No


  Was hoping this product was made in the USA...,   By Kathleen S., Bellingham, WA

Would you recommend this company to a friend? Yes


  By Don C., Janesville, WI

My order said to allow 7 days shipping. I got my order on the 8th day.

Would you recommend this company to a friend? Yes


  Still Waiting,   By Kevin T., Saint Louis, MO

I am still waiting for one of the items that I ordered to be shipped to me. You charged my account for three items, but I have only received two of them. The item that I have not received as of yet is am Antique Book Safe. My order number is V293818. Would you please let me know what is going on with this item? My phone number is 3145443457. Thank you.

Would you recommend this company to a friend? Yes


  satisfaction NOT guaranteed,   By Rock R., Fairfax, OK

Purchased a driveway alarm that worked up to 2 miles, so the web site said. Wouldn't work at 400 yrds due to the receiver was indoors. Asked for an RA and was told product has to be defective. Wasn't defective, just didn't work thru a wall.

Would you recommend this company to a friend? No


  By kristina s., Shelby Township, MI

Not happy withy purchase... Didn't know it was going to be that small (opening) :( waste of money!!

Would you recommend this company to a friend? Yes


  was concerned,   By Tom D., Neshkoro, WI

When I ordered on line, the whole thing ended stating an ERROR. After I gave all my confidential info. I tried to call but you were closed. I did get the order I made.

Would you recommend this company to a friend? Yes


  Shipping package tracking unclear.,   By Miroslav K., Elk River, MN

Parcel unable to be tracked even though had #. Did arrive in a reasonable amount of time.

Would you recommend this company to a friend? Yes


  took longer than it should have to get here,   By David W., Ottawa, KS

Would you recommend this company to a friend? Yes


  By Richard V., Toledo, OH

wish I knew it would be shipped on DHL then to The USPS. it took 3 weeks to get here, and the tracking number only show DHL had it and then gave it to the USPS. the USPS said they didn't have a tracking number. I email your help support only to get an email back saying there in box was full and couldn't receive more. The product and price was great your help support and shipping practices suck

Would you recommend this company to a friend? Yes


  Shipping should be free,   By Caitlin B., Nashville, TN

To compete with online shopping, there should be free shipping options. This is a major turn off.

Would you recommend this company to a friend? Yes


  Incomplete product descriptions,   By Bruce M., Collegeville, PA

We ordered four Fake Cameras and based on your description we were not aware they were not for outdoors. We were going to return them but decided to keep them as the shipping cost was half the return value. The Bullet Cameras we ordered were as described and a good buy.

Would you recommend this company to a friend? Yes


  Concealed permit/wallet,   By Robert G., mckeesport, PA

Service was good. Description was not correct. "Wallet" is for CCP ID only and the badge attached to the wallet. Badge Is good quality. A little discouraged due to the fact it's not a wallet.

Would you recommend this company to a friend? Yes


  By Joel D., Loretto, MN

Would you recommend this company to a friend? No


  By shaima i., little rock, AR

Would you recommend this company to a friend? No


  By Frank D., Wadmalaw Island, SC

slow getting it out

Would you recommend this company to a friend? Yes


  By william p., roslyn hts, NY

Would you recommend this company to a friend? Yes


  MINI SPY CAM,   By Kathleen V., Concord, CA

IT WOULD HAVE BEEN NICE IF THE PRODUCT INCLUDED INSTRUCTIONS. NOT EVERYONE IS A TECH WIZ. I'M STILL TRYING TO FIGURE IT ALL OUT.

Would you recommend this company to a friend? Yes


  on line ,   By Jarrell G., Baton Rouge, LA

On line service was ok

Would you recommend this company to a friend? Yes


  Servise requirements were limited to shipping,   By Keith G., Kingston, NY

Totally misleading advertising and product description.

Would you recommend this company to a friend? No


  16in baton,   By Jeremiah C., La crosse, WI

I ordered the 16in baton and had never used this site before. The tracking number they gave me never worked so I could not track my package. I called and they told me a specific date in witch my order would arrive and it did not. I then called every day for the next 4 days to only be told a different arrival date each time I called. When I finally received the baton it turned out to be a piece of crap!! After doing some research on the web I found a better baton for a cheaper price. I will not purchase any products from this site ever again!!

Would you recommend this company to a friend? No


  Missing items in the order,   By Robert A., Opa Locka , FL

9volt batteries were not sent but other than that your service was excellent.

Would you recommend this company to a friend? Yes


  mailing delay,   By dianne p., cheyenne, WY

I was notified with a dhl tracking number on Oct 17 in an email stating to wait 24-28 hours before trying to track my order. Finally after 6 days with nothing on the dhl tracking site I sent them an email asking about my order. Immediately that day it finally appeared. When they finally got around to answering my email they said it was your fault and that the items where never given to them until Oct. 23 to mail??? I don't really care whose fault it was but I think in any case you shouldn't give out a dhl tracking # until you know it has been mailed. I have received my products finally.

Would you recommend this company to a friend? Yes


  Pay Collection; Instant; Delivery;Super Slow ,   By Diane R., Toledo, OH

This was the longest I have ever waited for a product I ordered on line to be delivered--you would have thought it was coming from the other side of the world--not three states away --Georgia to Ohio.

Would you recommend this company to a friend? No


  Missing items in the order,   By Robert A., Opa Locka , FL

9volt batteries were not sent but other than that your service was excellent.

Would you recommend this company to a friend? Yes


  By Carolyn D., Apache Junction, AZ

Website needs improvements. If you are going to use the US Postal service to deliver your orders, then your website needs to allow for P O Box address to be used as delivery address. Makes no sense that your site won't allow P O Box but then ships thru postal service!!! This resulted in non receipt of my order!!!

Would you recommend this company to a friend? Yes


  Delivery took 10 days. Too slow.,   By Greg H., Las Vegas, NV

Would you recommend this company to a friend? Yes


  fair service,   By Tuesdaie W., Winterville, NC

I ordered a stungun online. The service was decent. Simple purchase, speedy delivery. No complaints at all as far as the service goes.

Would you recommend this company to a friend? No


  Slow delivery,   By Laura S., Washington, DC

The small parcel took over ftwo weeks to arrive.

Would you recommend this company to a friend? Yes


  By Marion M., Glendale, CA

Would you recommend this company to a friend? No


  Delivery time,   By Kendra C., Rialto, CA

Great prices but woulda paid more to get delivered faster. Delivery took 10 days. Pretty much unacceptable in the online world.

Would you recommend this company to a friend? Yes


  By Shannon L H., Ocala, FL

Product description indicated the window alarm could only be turned off with the key. We found this to not be true. The double sided tape provided is flimsy. One of the window alarms fell off of the window sounding the alarm and providing us quite the scare in the middle of the night. Door chimes work well. Fast shipping.

Would you recommend this company to a friend? Yes


  sooooo! long,   By William A., Indianapolis, IN

delivery takes much too long!!

Would you recommend this company to a friend? Yes


  Shipping time,   By Peggy D., Smyrna, GA

Order was shipped really quickly but I was disappointed in the amount of time it took to arrive from Alpharetta to Smyrna and the shipping cost was really high.

Would you recommend this company to a friend? Yes


  TBD,   By christian w., ballwin, MO

TBD. Magnetic Key Hider was a definite failure.

Would you recommend this company to a friend? No


  out of stock and not informed,   By Brittany K., Elkhart, IN

We were able to track our package and were ecstatic to see if get delivered, however; upon opening the package we found that the only items to ship were the free pepper sprays. After calling in we find that the product we ordered was (and still is) out of stock. We should never have been able to order it if it was not available and even if that was the case we should not have been given the idea that we would receive everything together. We should have been notified that the items sent were the pepper sprays and the taser as well as the extra cartridges would be sent at a later date. We had to call in to find out what was going on. Now the person we spoke with was very apologetic and offered to ship us the same product in a different color (we did not want a different color) and he said he would contact us when our order was back in stock. Good costumer service, but we should never have had to call in as we should have been fully informed as to what we were receiving.

Would you recommend this company to a friend? No


  Service,   By Sandra L., Hancock, VT

The service was good. I received the items in the length of time that I was given.

Would you recommend this company to a friend? Yes


  By JAMES S., ORLANDO, FL

Would you recommend this company to a friend? Yes


  By Carl V., Cypress, TX

Would you recommend this company to a friend? Yes


  By Rob H., Belle vernon, PA

Would you recommend this company to a friend? Yes


  Bug detector ,   By Surekha W., Tucson, AZ

Would you recommend this company to a friend? No


  By Sarah M., Ridgecrest, CA

Would you recommend this company to a friend? Yes


  shipping took long time,   By Bryce J., Spokane, WA

It took 2 weeks to receive my product.

Would you recommend this company to a friend? Yes


  By DONALD D., chula vista, CA

Would you recommend this company to a friend? No


  recived product,   By Charles H., wappingers falls, NY

the product i purchased took longer then expected to come to our residence

Would you recommend this company to a friend? No


  By Kenton O., Indianapolis, IN

It did take an extra week to arrive. Besides that, nothing else was a problem.

Would you recommend this company to a friend? Yes


  shipping,   By Clint S., jupiter, FL

Customer service was great,but shipping was horrable. It took 9 days to receive package. It was only shipping from Georgia to Florida.

Would you recommend this company to a friend? Yes


  Service,   By David T., Fishers, IN

Service as expected. Delivery not late nor was it early. Just average.

Would you recommend this company to a friend? Yes


  Service OK,   By Michael B., Salem, IN

The service and shipping from the company was fine, it's the product that seems to be the problem. I will be returning this set-up.

Would you recommend this company to a friend? Yes


  Didn't get by Chrismas,   By Vicki V., Willis, TX

I bought one each on the same day from your site for $29.60 and from GEO's (through Amazon.com) for $17.24 including S/H which came the day before Christmas and yours came on Friday, 2 days after Christmas. I can chalk of the slow delivery to the Xmas backlog, but the sales price needs to be competitive and include free shipping.

Would you recommend this company to a friend? Yes


  Shipment ,   By Amadou B., New York , NY

Poor Shipment service upto date I do not received my full order or was told when to expect to received the back order (fury handcuffs.

Would you recommend this company to a friend? Yes


  By Andrew Z., Miami, FL

Would you recommend this company to a friend? No


  Product review,   By Sarah S., Miamisburg , OH

Recieved product. Haven't actually used it. Did an air test. Seems average.

Would you recommend this company to a friend? Yes


  Spray fired in padded envelope,   By Lenord H., Northford, CT

The safety button is easily pushed to side allowing unintentional firing of spray and shipping in soft envelop was a mistake for a push button aerosol. I bought this for my daughters but the risk of canister firing in their purse is high. I bought FOX key chain sprays before. They were smaller and button locked better.

Would you recommend this company to a friend? No


  By Janet H., Mechanicsburg, PA

Would you recommend this company to a friend? Yes


  Time set recording?,   By Cameron T., Olive branch, MS

I'm having trouble with the time set mode on mine. Any suggestions on how to get it to work? It will not record when I set the specified time! The sound mode works just fine though. But does not last long enough to do the desired tasks.

Would you recommend this company to a friend? Yes


  Slow shipping,   By REMEDPAR K., Goodlettsville, TN

Order did not ship same day like they said and i did place before 3:00 pm ET like they said to. Contacted customer service to ask them for tracking info and did not have that it had shipped and i asked them why i did not ship same day like they said and no one got back to me on it. Also shipping was so slow that it took almost 7 days to get to TN from FL.

Would you recommend this company to a friend? Yes


  Shipping time,   By Danny D., Boston, MA

May i suggest that the shipping time be made more expedited I find the shipping time a little on the slow side

Would you recommend this company to a friend? Yes


  Defective product recieved,   By Daniel S., Lauderhill, FL

Customer service wants me to pay shipping to return a defective product. Not a great answer to a person who spent hard earned cash to buy your product

Would you recommend this company to a friend? No


  By Frank W., Spring, TX

Would you recommend this company to a friend? No


  back order,   By Ron L., Pierre, SD

the Girl was a little snotty the 1st time I asked about the order. she said 'same day shipping means it will ship today' then when I asked a week later she actual checked and found outthey were out and it was back ordered.

Would you recommend this company to a friend? Yes


  By Cameron D., San Jose, CA

Would you recommend this company to a friend? No


  By rick s., fullerton, CA

customer service dept excellent, arranged for a swap of motion activated dummy domes, which are worthless...3' range or less renders them useless. 24/7 red lite replacements have no on/off switch, so will burn up batteries quickly. products:D-- cust. service: B+

Would you recommend this company to a friend? Yes


  na,   By Rolf G., Blountville, TN

na

Would you recommend this company to a friend? Yes


  Great customer service. Shipping, not so much!,   By Jim R., Bolivar, MO

I'm giving a 3, solely based on the slow shipping. It took 6 days to get 2 dummy cameras. And on top of that, our order went to the billing address, NOT the shipping address listed. Even after they called to verify both addresses. And, why do you have to call in to get other shipping costs? Put all shipping costs on the website. Let the client decide what shipping option to choose.

Would you recommend this company to a friend? Yes


  By Ken P., Natchitoches, LA

Would you recommend this company to a friend? Yes


  Never got the product,   By Alana M H., Sacramento, CA

It's hard to rate your service because I never got my product. It made it to Sacramento, but it didn't make it to me. I was happy w/ordering over the computer, you took the money right away, but I didn't receive my product.

Would you recommend this company to a friend? Yes


  By Romaine B., Gary, IN

Would you recommend this company to a friend? Yes


  Overall good,   By kelli g., Indianapolis, IN

Had a lot of trouble with shipping but once it finally shipped everything got here quickly.

Would you recommend this company to a friend? Yes


  not enough information,   By Shirley A F., Middletown, OH

I tried to get help using my alarm and never got a reply called several times the number you said finally my newphew helped me

Would you recommend this company to a friend? No


  By john w., conway, AR

Would you recommend this company to a friend? Yes


  Delivery problems,   By Harold L., Fort Worth, TX

The Home Secuity Superstore needs to reevaluate it's shipping company choices. According to the tracking information, the products were shipped on a Friday. By Sunday, the package was left in Grand Prearie, Texas, USPS. G P is 10 minutes from my home. The package actually arrived on Friday afternoon. It took 5 days to move that package 30 miles! Why 2 different shippers? You may not care much, but shipping cost could have been reduced by 40% by using 1 shipper.

Would you recommend this company to a friend? No


  By L. Jacob F., Kill Devil Hills, NC

Would you recommend this company to a friend? Yes


  Wait Wiat Wait!!!,   By Scott Z., Transfer, PA

The shipping took a little longer than I was expected but came within the time frame the site said it would.

Would you recommend this company to a friend? Yes


  feel decieved,   By david w., olive branch, MS

i didn't see anywhere that items may be used or refurbished. the box was torn and the stun baton had over an inch long scratch down to the bare metal. it was also fully charged and according to instructions it should'nt have. it's been my experience a used/refurbished item comes with a discount, i paid full price. that being said, i intend to keep baton, it works perfectly now.

Would you recommend this company to a friend? No


  By Brent B., Norcross, GA

The free Pepper Spray came within two days of the order. When I looked on your website to see about the remaining real part of the order I couldn't find anything. When I called a young lady told me the item I ordered was a new item for you guys and you just received them the day I called and would ship them so I would have them the next day. That would have been Friday May 31. The items arrived finally this week. We are in Norcross so I thought it would have been here Monday at the latest.

Would you recommend this company to a friend? Yes


  not in stock,   By daniel b., seymour, IL

Shipping took a while due to an item on back order, but customer service contacted me regarding it, and when I had a problem with my item they were able to direct me to technical support.

Would you recommend this company to a friend? Yes


  By David W., Louisburg, KS

Shipping was slow however customer service did reach out and communicate with me.

Would you recommend this company to a friend? Yes


  By Natalie F., Boynton Beach, FL

This was a web order, so I did not deal with customer service

Would you recommend this company to a friend? Yes


  By Thomas B., Redmond, OR

Price was okay but the shipping was extremely slow and no apparent option to expedite. Also the shipping tracker is useless and generally frustrating.

Would you recommend this company to a friend? Yes


  By Christopher N., Kennebunkport, ME

Would you recommend this company to a friend? Yes


  By Kenneth M., Little Rock, AR

Slow delivery via DHL, switch to a dependable and fast carrier like UPS.

Would you recommend this company to a friend? Yes


  By Christopher M., Lakewood, WA

Would you recommend this company to a friend? Yes


  By Pete A., Las cruces, NM

Would you recommend this company to a friend? Yes


  By Todd M., Brooklyn, NY

Not entirely competent. Listed items as available that werent available. Cant mail to PO Box except uses USPS mail service. Customer Service requires you work on THEIR hours to solve problems (9-5, I had to take off work to figure a situation out, and it took like 5 days to actually get someone on the phone). Then to top it off, they shipped me the WRONG replacement product. I wont ever be using their services again.

Would you recommend this company to a friend? No


  By Richard T., Gainesville, GA

Would you recommend this company to a friend? Yes


  By John L., Waterville, ME

I ordered a product from you and after two weeks of not receiving the products "I" called to inquire about the status. I was told it was on back order and I wouldn't receive it until "around" April 30th. A few days after that I got a phone call telling me the product was on back order? Why did it take your customer service over two weeks to call and tell me it was on back order? If there was an option for would you recommend us to a friend as "maybe" that's what I would have chosen as I have not been able to view the product yet.

Would you recommend this company to a friend? Yes


  By Robert M., Laurel, MD

One of my items was shipped directly from the vendor, so I received two packages in the mail. I would have rated higher if I had known, because when I received my package I thought an item was missing. But when I contacted the company I had great customer service and was very impressed with how polite everyone was with their quick response on the matter.

Would you recommend this company to a friend? Yes


  By stephen l., covington, LA

The item wasn't what I needed, it looked cheaper than I wanted it to, and I wasn't impressed with the instructions. I appreciated the customer support calling me to make sure I didn't need any other assistance.

Would you recommend this company to a friend? Yes


  By DeWayne S., Coos Bay, OR

The item I purchased was pretty good. It's not the best out there, but it's not a bad item by any means. I appreciated customer service calling me to check on me about it though to make sure I wasn't dissatisfied.

Would you recommend this company to a friend? Yes


  By Michael K., Jenkintown, PA

The product is louder than we thought it'd be, but customer service was willing to help us and at this point we're going to keep the product.

Would you recommend this company to a friend? Yes


  By Thomas P., Maple Grove, MN

ORDERED 3 ITEMS ., ONE WAS THE WRONG ONE.. THE OTHER DID NOT WORK..

Would you recommend this company to a friend? No


  By Melanie M., Springville, AL

I needed a handful of fake cameras, however the cameras that I needed the company did not have that number in stock. I ended up splitting the order and getting the quantity that I could get from them, and they suggested another similar item that I could also get to make up for the difference since I didn't have time to wait for them to get more in stock.

Would you recommend this company to a friend? Yes


  By Ronald K., Mobile, AL

Product was shipped on time and had no problems. I wasn't completely impressed with the item I purchased, but the company did contact me regarding it and I would prefer to keep it versus sending it back at this time.

Would you recommend this company to a friend? Yes


  By Thomas B., Hartsville, SC

Velocity Products did a good job of fixing my issues in a timely manner with great customer service. Thank you.

Would you recommend this company to a friend? Yes


  By Trina D., Charleston, WV

Took to long to ship order

Would you recommend this company to a friend? Yes


  By John T., Stewartstown, NH

Would you recommend this company to a friend? Yes


  By Tom R., Hamburg, MN

I had an issue with the product and contacted customer service. They got back to me quickly, however the answer was a toss over the wall...contact the manufacture here is the phone number, have a nice day. Emailing me with the customer service phone number makes no sense...send me a customer service email address and you would have rated a 4. Email the manufacture and send me the answer, you would have been a five. Meanwhile see my review on the product because if the consumer needs an additional part, state it...and even sell it on your site. BTW...I have resolved my issue without your help.

Would you recommend this company to a friend? Yes


  By Larry Z., Welcome, MD

Would you recommend this company to a friend? Yes


  By ROGER M., Felton, CA

Would you recommend this company to a friend? Yes


  By gary u., sarasota, FL

Would you recommend this company to a friend? Yes


  By ROY G., arcadia, IN

Would you recommend this company to a friend? Yes


  By j j., freeport, IL

Would you recommend this company to a friend? Yes


  By Martin T., Lake Balboa, CA

The website went down and customer service agents sent me replys that confirmations were being sent to my email, but only one confirmation of purchase was recieved. The delivery tracking numbers were never recieved but the products showed up in a timely manner. Communications could be improved.

Would you recommend this company to a friend? Yes


  By Camden E., Traer, IA

Would you recommend this company to a friend? Yes


  By John W., St. Paul, MN

Unfortunately the product was unsatisfactory and your money back guarantee would cost me more in shipping fees that the product. Over $6 shipping charge for a $15 product? I don't think so. Yuck!

Would you recommend this company to a friend? No


  By Gary B., Rancho Cordova, CA

The item was misrepresented on the web site. It said the safe chamber was 3 inches wide x 6 inches tall and it was only 4 inches tall. I sent email about it with no response .

Would you recommend this company to a friend? Yes


  By Jeffrey M., Vicksburg, MS

The mail was slow and verification lacking. I thought my order was lost. Your selection for EDC in a purse or backpack is limited. Your choices to construct something for EDC limited, too.

Would you recommend this company to a friend? Yes


  By Cary S., Rockledge, FL

Product great. Shipping leaves a LOT to be desired!

Would you recommend this company to a friend? Yes


  By kimberly c., phoenix, AZ

you sent me 2 pepper spray cases. I only wanted 1. how do i return it? and get a refund for 4.95 plus tax

Would you recommend this company to a friend? Yes


  By Susan R., Las Vegas, NV

Would you recommend this company to a friend? No


  By FREDERICK M., SEBASTIAN, FL

did not get stickers. recieved inside window transfers...

Would you recommend this company to a friend? Yes


  By Dennis B., Midlothian, VA

USPS-DHL-USPS service leaves much to be desired. Made a 2 day delivery a 7 day delivery

Would you recommend this company to a friend? Yes


  By Greg W., Charleston, SC

Would you recommend this company to a friend? No


  By A D S., SPRINGFIELD, OH

Would you recommend this company to a friend? No


  By Tyler H., woodland hills, CA

The "Nightstick Stun Baton Flashlight 5M" came in an unsealed product package with the charger missing. When I notified thehomesecuritysuperstore.com that the charger was missing they mailed it to me without charging me as they should have but it still showed up a week later than when I received my original package.

Would you recommend this company to a friend? No


  By David R., Watertown, WI

Would you recommend this company to a friend? Yes


  By enrique r., macon, GA

Would you recommend this company to a friend? No


  By Heidi S., Auburn, AL

poduct received quickly. unsure how customer service is...will let you know

Would you recommend this company to a friend? Yes


  By John M., Lyman, WY

Would you recommend this company to a friend? Yes


  By clarence m., duncan, OK

Would you recommend this company to a friend? Yes


  By Conrad S., Ogden, UT

Would you recommend this company to a friend? No


  By tim b., plainfield, NH

Would you recommend this company to a friend? Yes


  By brian v., raleigh, NC

Would you recommend this company to a friend? Yes


  By John F., Campbell, CA

I placed my order online and I received the shipment just fine.

Would you recommend this company to a friend? Yes


  By Arthur S., Prescott Valley, AZ

Would you recommend this company to a friend? No


  By Saulo G., Denver, CO

Product came without instructions. I emailed requesting the instructions. I got a email shortly after that with the instructions.

Would you recommend this company to a friend? Yes


  By Lawrence K., Port Orchard, WA

Slow delivery

Would you recommend this company to a friend? Yes


  By Darian G., Santa Fe, NM

Would you recommend this company to a friend? Yes


  By Jane B., Silver Spring, MD

Took almost 2 weeks to get everything. Some things came right away, some were on back order.

Would you recommend this company to a friend? Yes


  By Fletcher N., Somerset, NJ

Would you recommend this company to a friend? Yes


  By thomas c., maple grove, MN

your shipping cost for 8 sitckers was outrages.

Would you recommend this company to a friend? Yes


  By Virginia H., Tetonia, ID

You used USPS. USPS DOES NOT LIST SHIPPING PROGRESS. USPS only updates the web on the day of delivery. Your shipping link does nothing to help the buyer know where the package is. Try FedX or UPS like everyone else.

Would you recommend this company to a friend? Yes


  By becky f., dallas, TX

Item arrived with no "enclosed" instructions. I finally located information on the internet via a chat line.

Would you recommend this company to a friend? No


  By Bobby B., Yazoo City, MS

Would you recommend this company to a friend? Yes


  By charles s., san antonio, TX

Would you recommend this company to a friend? Yes


  By sarah g., norfolk, VA

Would you recommend this company to a friend? Yes


  By John W., Irvine, CA

Would you recommend this company to a friend? Yes


  By Jeffery A., Cincinnati, OH

Would you recommend this company to a friend? Yes


  By jay m., aberdeen, MS

Would you recommend this company to a friend? Yes


  By Joseph V., Concord, NC

Would you recommend this company to a friend? Yes


  By Donyell F., Louisville, MS

Would you recommend this company to a friend? Yes


  By HOWARD M., FAIRLAWN, OH

Would you recommend this company to a friend? Yes


  By H. Richard K., Madera, CA

Would you recommend this company to a friend? Yes


  By Chris G., levant, ME

Would you recommend this company to a friend? Yes


  By dawn b., minneapolis, MN

The first order not so good the Dr. Pepper pop safes were scratch and so was 1 of the red bull safe but my second order was perfect.

Would you recommend this company to a friend? Yes


  By sara s., shelburn, IN

The shipping was very slow. My order was delivered four days late. Wish I could have selected what type of shipping I wanted instead of being chose for me. Otherwise had no problems.

Would you recommend this company to a friend? Yes


  By John P., Chesterland, OH

Would you recommend this company to a friend? Yes


  By Jim M., Chester Springs, PA

Would you recommend this company to a friend? Yes


  By Mark D., Walford, IA

Order was processed quickly, shipment notification sent right away but it took a week to get the package. What's up with that?

Would you recommend this company to a friend? Yes


  By George B., Bolingbrook, IL

(no comment)

Would you recommend this company to a friend? Yes


  By James K., Madison, OH

Would you recommend this company to a friend? Yes


  By Robert D., Stuart, FL

Would you recommend this company to a friend? Yes


  By Billie C., Crestwood, KY

I ordered off line so there was really not much in customer service.

Would you recommend this company to a friend? Yes


  By Anthony P., Staten Island, NY

The shipping took a long time.

Would you recommend this company to a friend? Yes


  By Joanna K., Midland, TX

Would you recommend this company to a friend? Yes


  By timothy k., west hempstead, NY

Would you recommend this company to a friend? Yes


  By Jennifer S., Bridgewater, NJ

Would you recommend this company to a friend? No


  By Jason C., Pendleton, OR

No interaction with customer service cant rate.

Would you recommend this company to a friend? Yes


  By robert b f., harrisonburg, VA

Would you recommend this company to a friend? No


  By Gail H., Fort Collins, CO

Thank you.

Would you recommend this company to a friend? Yes


  By Charlotte F., Bainville, MT

Would you recommend this company to a friend? Yes


  By Gloria M., Lacey, WA

Took nearly 2 weeks to receive the product.

Would you recommend this company to a friend? No


  By Franklin J., Falkville, AL

Good cross-section of products. Delivery is slow. I still haven't gotten my second order made on the same day.

Would you recommend this company to a friend? Yes


  By Franklin J., Falkville, AL

Good cross-section of products. Delivery is slow. I still hjaven't got my second order made on 5the same day.

Would you recommend this company to a friend? Yes


  By Allan H., Loganville, GA

Shipping was a bit slow...nothing to recommend there.

Would you recommend this company to a friend? Yes


  By phong d., garden grove, CA

Would you recommend this company to a friend? Yes


  By Mitchell W., Mansfield, OH

Would you recommend this company to a friend? Yes


  By savas d., san diego, CA

The light on the stun flashlights is very weak and no customer was impressed, cant be called flashlight stun gun, should be just sold as a stun gun, the light is very bad. Not in the description on your website.

Would you recommend this company to a friend? No


  By JOHN C., TUCSON, AZ

Perhaps it's not your fault, but it took Fed Ex a long time to deliver my flashlights. Postal Service would have been much quicker. Will not order from you again if I have to wait almost 2 weeks.

Would you recommend this company to a friend? Yes


  By Susan R., Baltimore, MD

Would you recommend this company to a friend? No


  By David M., South Hadley, MA

Would you recommend this company to a friend? Yes


  By Charles C., Surprise, AZ

Would you recommend this company to a friend? Yes


  By Kenneth W., Saint Cloud, FL

Would you recommend this company to a friend? Yes


  By gerald t., asbury park, NJ

Would you recommend this company to a friend? Yes


  By derric w., baton rouge, LA

Would you recommend this company to a friend? Yes


  By Demitri R., Tacoma, WA

I wish everything could of been shipped together and arrive at my home together

Would you recommend this company to a friend? Yes


  By Derek K., Lewis Center, OH

Would you recommend this company to a friend? Yes


  By John N., Mebane, NC

Would you recommend this company to a friend? Yes


  By Tom M., San Diego, CA

Replaced defective item quickly. New item also defective but that is a manufacturer problem.

Would you recommend this company to a friend? Yes


  By Nathan B., marysville, OH

Would you recommend this company to a friend? Yes


  By joseph b., seneca, SC

Would you recommend this company to a friend? No


  By John C., Franklin, WI

Would you recommend this company to a friend? Yes


  By JOE H., HUNTINGDON VALLEY, PA

Would you recommend this company to a friend? Yes


  By Laura M., Philadelphia, PA

Not crazy about the "book" I received. It's a tell=all scandal memoir. It doesn't exactly blend in with our other books.

Would you recommend this company to a friend? Yes


  By Troy P., Anamosa, IA

Would you recommend this company to a friend? Yes


  By Mick M., Kaysville, UT

Would you recommend this company to a friend? Yes


  By Eric R., Russell, KS

Did not know that the product would be a loose item no packaging other than the envelope it was sent it did not like that.

Would you recommend this company to a friend? Yes


  By Julie L., Stone Mountain, GA

My order arrived 2 days after I made my order. The shipping was quick but considering the price for shipping being more expensive than standard, it wasn't too surprising. The package was in good condition but upon opening it, I found several dents and knicks on my stun flashlight that was made of aluminum alloy and a broken plastic piece of the strap. Did I receive a used product or did employees toss it around while in storage? I expected a brand new product...

Would you recommend this company to a friend? Yes


  By Stephanie M., San Francisco, CA

Would you recommend this company to a friend? Yes


  By Lisa L., Garner, NC

I placed order and it was shipped the next day. But gave as a Christmas present and it doesn't work. So satisfied with fast shipping but not product at all. You should check your product before you ship it out as it looked from the packaging inside it had already been used and maybe returned by someone.

Would you recommend this company to a friend? No


  By Lamon H., Green Cove Springs, FL

Fast delivery. Affordable prices.

Would you recommend this company to a friend? Yes


  By Melanie M., San Marcos, CA

Would you recommend this company to a friend? Yes


  By daniel a., stephens, VA

Would you recommend this company to a friend? Yes


  By Andrew B., Anniston, AL

Would you recommend this company to a friend? Yes


  By Richard G., Hoboken, NJ

Would you recommend this company to a friend? Yes


  By Peter P., Largo, FL

Would you recommend this company to a friend? Yes


  By Khaled A., Elkhart, IN

i am upset with the return policy, i bought 2 stun flashlight, one was not working, the lady told me i still have to pay the shipping back. which i beleive is unfair.

Would you recommend this company to a friend? Yes


  By Meredith H., Stamford , CT

Would you recommend this company to a friend? Yes


  By G H M., Bluffton , SC

Would you recommend this company to a friend? Yes


  By John M W., Montpelier, VA

Would you recommend this company to a friend? Yes


  By Patricia W., Mount Shasta, CA

The 'rock' was a shock. It was so small, not at all what I expected or was shown on the ad. You did not explain that the bottom was open to hold the key, just a real bad concept.

Would you recommend this company to a friend? No


  By Michael B., Hailey, ID

Would you recommend this company to a friend? No


  By Damien J., Hammond, LA

Would you recommend this company to a friend? Yes


  By susan s., Powersite, MO

Would you recommend this company to a friend? No


  By James M., Dunnellon, FL

I ordered two (2) Stun Batons and one was defective. I am awaiting a replacement.

Would you recommend this company to a friend? No


  By Jay C., Clearwater, FL

My brother received his gift book safe. But you failed to respond to my email concerning the shipping address. Very unprofessional. Very disappointed. Rev. E. Stewart Cole

Would you recommend this company to a friend? Yes


  By Ed H., San Jose, CA

Would you recommend this company to a friend? No


  By Quinn L., Los Angeles, CA

Would you recommend this company to a friend? Yes


  By Robert L., Linden, MI

Would you recommend this company to a friend? Yes


  By David F., Millsboro, DE

The baton is OK but the holster is a bad joke. The bottom flange on the end of the baton makes it impossible to remove the gun from the holster with one hand. Yo have to hold it with one hand and twist and jiggle it out with the other hand. I hope I never need to withdraw it in a hurry.

Would you recommend this company to a friend? No


  By Josh T., EUGENE, OR

I received notification that the products were shipped, but never any tracking information.

Would you recommend this company to a friend? No


  By Lew H., Bellevue, OH

Would you recommend this company to a friend? Yes


  By rick w., indianapolis, IN

called and told girl that the flashlight wasnt working correctly and ask how to send it back, she told me she would send me a return form through my e-mail last night and have not recieved it 28 hrs later.

Would you recommend this company to a friend? No


  By Lauren T., Foothill Ranch, CA

The product was as described, and at a great price. However, the item was not shipped right away, and when I called about shipment, I was told that it would be shipped Priority mail since shipping had been delayed. I still did not receive the item until a week later, after I called.

Would you recommend this company to a friend? No