Velocity Products, Inc.|
11350 Old Roswell Road
Alpharetta, GA 30009
FAX: (770) 777-9035
Contact Our Online Home Security Store
Welcome to Velocity Products, Inc.'s online help desk! For answers to many commonly asked questions
about our site, click on any of the subjects below.
Checking on Your Order?
Go to Your Order Status.
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First Time User?
Velocity Products, Inc. is a Georgia corporation that owns and operates various e-commerce shopping sites. Velocitys goal is to offer our customers unique products, of the highest quality, at the best price! We succeed due to our superior manufacturing relationships and our sincere commitment in making our customers happy. If we wouldnt be proud to own it, we wont sell it. Quality products + low prices + excellent service = great value, and thats what were all about.
How do I make a purchase?
When you see an item you want, click on the red "Add to Shopping Cart" button to put it in your Shopping Cart. You can then continue shopping or proceed to pay for your item and Checkout. Remember, an item isn't yours until you pay for it at Checkout.
Is it safe to use my credit card over the Internet?
Our customers are our number one priority. We go to great lengths to protect you and your personal information. Our credit card processing system is SSL Authenticated and secure. We do not sell our customers information to anyoneever.
Can I order by Phone?
Yes. Although we provide guaranteed order security online, if you prefer to place your order by phone, call our Customer Service team toll free at 1-800-490-9471. Customer Service is available Monday through Friday from 9AM to 5PM EST.
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Terms & Conditions
Our best price -- we promise!
If, within 60 days of receiving your purchase, you see us offering the identical item at a lower price, call our Customer Service team toll free at 1-800-490-9471 for a prompt credit of the difference to your credit card.
What forms of payment do you accept?
We accept the following types of payment:
- American Express
- Personal Check (held for 10 business days prior to shipment)
- Money Order
How to submit a Purchase Order
We extend Net 30 day terms to institutions submitting a Purchase Order. Simply select Purchase Order during Checkout, and fax your order reciept with your Purchase Order to (770) 777-9035.
Will you collect Sales Tax on my order?
NO. We are strictly an Internet retailer and currently not required by law to collect sales tax.
Customer Purchase Agreement
By processing your pending order through the utilization of a credit card, money order, or personal check, YOU AGREE THAT YOU HAVE ENTERED INTO A LEGAL AND ENFORCEABLE ONLINE CONTRACT WITH VELOCITY PRODUCTS, INC., AND ACCEPT THE TERMS AND CONDITIONS AS STATED IN THIS "CONDITIONS OF USE AND SALE" TO GOVERN YOUR PENDING TRANSACTION WITH VELOCITY PRODUCTS, INC.
DISCLAIMER, RELEASE, ASSUMPTION OF RISK, WAIVER OF LIABILITY AND INDEMNITY AGREEMENT
Velocity Products, Inc. DBA The Home Security Superstore is not responsible for any physical harm or damage from the use or misuse of any of our products.
By purchasing any product from us you understand that The Home Security Superstore does not warrant that you may legally purchase, possess, or carry these products according to any state or local laws. You also acknowledge that you have determined their legality before purchasing and that you are an adult of at least 18 years of age and under no legal disability.
By purchasing any product from The Home Security Superstore, the buyer warrants that he/she is in compliance with all applicable federal, state and local laws and regulations regarding the purchase, ownership and use of the item. The buyer expressly agrees to indemnify and hold harmless The Home Security Superstore for all claims resulting directly or indirectly from the purchase, ownership and use of the item in compliance or violation of federal state and local laws or regulations.
Please check local laws before ordering any of our products.
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How much will I pay in shipping charges?
The shipping rate for all products is listed directly below the price of each item. In addition to low shipping rates, we offer further discounts for multiple purchases. All purchases over $100 ship free! We ship USPS and UPS/FedEX to the 48 contiguous United States. Our shipping cost includes insurance against any damage caused during delivery.
Do you ship to Alaska, Hawaii, Puerto Rico, Guam, or Military APO?
NO. Currently we do not service these areas due to shipping costs and damage issues. We are confident that we will find a solution that will enable us to service these areas in the future.
Do you ship outside the United States?
NO. Currently we do not service these areas due to high shipping costs, fraud, and damage issues.
How will you ship my order and when will it arrive?
We ship most orders within 24 hours of receiving payment.
Your order will ship via USPS, FedEx or UPS Ground. We will ship from Atlanta, GA.
We ship most orders within 1-2 business days of receiving them. Most orders placed after 10AM EST will be shipped the next business day. Your order will be shipped via USPS or UPS Ground. You will receive your order 5 to 7 business days after we ship it. We ship from Atlanta, Georgia.
After we ship your order from our warehouse, we will send a shipping confirmation email. Please note: if your order includes several items, they may ship separately and at different times. We will send you a shipping confirmation email after all packages have shipped.
How will I know my package shipped?
We will email you that your package has shipped the day we put in route to you. Generally speaking, we ship
within 24 hours of payment. Please note that we are located in Atlanta, Georgia so allow for the appropriate
delivery time to your area. We will be happy to provide you with a UPS, FedEx or USPS tracking number upon request.
Please do not initiate this request until at least 7 days from the date you received your shipment sent notice.
Can I track my package?
YES. We ship via UPS, FedEx or United States Postal Service (USPS). The carrier we choose depends on your location and the
weight of the item being shipped. We reserve the right to choose the delivery carrier. All packages shipped include a
tracking number including a delivery confirmation number for USPS.
I live in Atlanta. Can I pick up my item?
NO. We do not currently have a local retail location and thus do not have local pick-up. No exceptions. We appreciate your understanding.
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Privacy and Security
Is my personal information private and secure?
Absolutely. We want you to have a great time shopping and find something you love for a great value. Nothing more. Your information is safe with us.
How we protect your information.
Velocity Products, Inc. is committed to protecting the information we receive from you. We follow best practice technical and management practices to help protect the confidentiality, security and integrity of our systems, and are fully PCI Compliant. While no computer system is completely secure, we believe the measures implemented by our web site reduce the likelihood of security problems to a level appropriate to the type of data involved. Our site encrypts your credit card number and other personal information using state-of-the-art extended validation secure socket layer (SSL) technology to provide for the secure transmission of the information from your PC to our servers. In addition, only those employees who need access to your information in order to perform their duties are allowed such access. Finally, our systems use firewalls, anti-virus protection, and vulnerability scanning to unauthorized access to our systems.
For more information, we invite you to read in detail about our Site Security.
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90 Day Return Policy / 3 Year Warranty
Do you accept Returns?
YES. Our number one goal is to make you a happy returning customer! Feel free to return any item that you are not thrilled to own. To return an item, please call us toll free at 1-800-490-9471 to secure a Return Authorization (RA) number. All RA requests must be made within 90 days post item delivery. Before a credit is issued, the item must be returned and received by us. We do not refund shipping costs, or refund the cost of your return shipping. If your item is received in brand new condition and has not been used, we will refund 100% of your item cost. Items returned in used condition or with packaging that cannot be resealed are subject to a 30% restocking fee. All returned items must in original packaging and include all components in good working order. Products not meeting these terms are subject to no refund. The following products types are subject to a 30% restocking fee even if returned in new saleable condition: Tasers, metal detectors, spy cameras, spy camera detectors, GPS tracking, and bug detectors. Unfortunately some buyers purchase these items with the intent of returning them after they gain the usefulness these products provide.
My item was damaged by the shipping carrier, how do I get it replaced?
All shipping damage and breakage must be reported to us within 7 days of
receipt as claims must be made with carrier. We will act on your behalf with
the carrier to expedite your claim and ship you a replacement product.
Please contact us toll free at
1-800-490-9471 to report any merchandise damaged by shipping carrier.
I received a defective item, how do I get it replaced?
We stand behind each and every product. In the unlikely
event that you receive a defective item, please contact us to request a
replacement. All replacement requests must be made by
emailing us at
or calling us toll free at 1-800-490-9471 to
secure a Return Authorization number (RA). Replacement product
cannot be issued until the defective item is returned and received. It is
the responsibility of the customer to return the defective item.
I received a defective item that I no longer want, how do I return it for a refund?
If you receive a defective item that you want to return and not have us replace, we will refund you 100% of your item cost.
All defective item returns for credit must be made by emailing us at
or calling us toll free at 1-800-490-9471 to
secure a Return Authorization number (RA). Your return credit cannot be issued until the defective item is returned and received.
It is the responsibility of the customer to return the defective item.
3 Year Warranty
The Home Security Superstore offers a limited warranty for 3 YEARS ON MOST PRODUCTS.
Some products have manufacturer's warranties that are much longer. Products with expiration dates, like pepper spray, have a warranty that is governed by the expiration date.
Unless otherwise specified on our product details page, The Home Security Superstore (Velocity Products, Inc) will repair its products with new or rebuilt parts, free of charge, in the U.S.A. for 3 years from the date of original purchase in the event of a defect in materials or workmanship. Product must be shipped back to The Home Security Superstore for repair in original packing. Shipping charges for all returns are at the expense of the customer. This warranty is extended only to the original purchaser. A purchase receipt or other proof of date of original purchase will be required before warranty performance is rendered. We email all customers an invoice and this is sufficient documentation to submit for warranty coverage.
This warranty only covers failures due to defects in materials or workmanship, which occur during normal use. It does not cover damage which occurs in shipment (covered separately) or failures which are caused by products not supplied by The Home Security Superstore or failures which result from accident, misuse, abuse, neglect, mishandling, misapplication, alteration, modification, or commercial use of the product, or service by anyone other than The Home Security Superstore, or damage that is attributable to acts of God.
Limits and Exclusions
There are no express warranties except as listed above.
THE HOME SECURITY SUPERSTORE® SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.
Some states do not allow the exclusion or limitations of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you.
This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
Batteries, pepper spray and other disposable items with usage expectancy potentially below 3 years are excluded. If you have doubt regarding an item you are interested in regarding warranty, please contact us at 1-800-490-9471.
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Lifetime Technical Support
We have been servicing our customers since 2003. If at any time you have a problem with an item you purchased from us simply call us toll free at 1-800-490-9471 for prompt attention.
I can't get your site to work properly. Can you help?
In order to better serve you, we appreciate hearing
about any problems you experience while visiting our site. Please send an email describing the problem
to our Customer Service team at
. Let us know what web browser software
you're using, and what you were trying to do when the problem occurred. We'll have a tech expert on the case as soon as possible.
If you need immediate assistance, please call our Customer Service team toll free at 1-800-490-9471.
Customer Service is available Monday through Friday from 9AM to 5PM EST.
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